Shipping & Returns

 

Order Processing & Shipping Information

Orders are shipped within 2-3 days. Standard shipping for packages to the Continental US are shipped via the USPS, including $50 insurance coverage and tracking. If you would like a higher value insurance, please contact us before making your purchase.

Returns & Exchanges

If you don't love your Sinew Moon clothing, we accept returns or exchanges that are unworn and unwashed - no smoke or odors, no stains, no pet hair, etc. All returns and exchanges must be received within 7 business days of the original order delivery.

  1. A return & exchange slip is included in every order. Please follow the instructions on the slip and include it in the package with your return or exchange. 

  2. Please coordinate delivery of your return or exchange to:

    1. Sinew Moon, 234 W 6th Ave, Eugene, OR 97401

  3. If you exceed the 7 day policy, or fail to comply with the listed policies, you may be eligible for exchange only and a 25% restocking fee.

  4. Once Sinew Moon has received your return or exchange, we will either issue a reimbursement (return) or store credit (exchange). 

Please note that due to the nature of these items, underthings are not eligible for return or exchange.